Claims management firm discourage consumers from making own claims

An undercover investigation by Which? has revealed that some claims management companies are discouraging consumers from claiming back excessive bank charges or mis-sold payment protection insurance (PPI) by themselves. Claims management companies typically charge a commission of 25%, plus VAT, if a claim is successful and many also charge upfront fees. Researchers who posed as customers interested in making a claim found that almost a third of firms didn’t meet Which? benchmarks, with o